How To Leverage Field Service Companies Amid The COVID-19 Outbreak

As the world has shut itself inside four walls to stay safe from the COVID-19, field service companies are on the frontline to meet the essential needs of their customers.

Doctors, medical representatives, field service companies left their home behind, became superheroes in combating the virus.


If you have a field service company and devastated by the global shutdown, here are the simple yet powerful measures to follow in streamlining your workflows, satisfying your employees and customers and keep progressing amid the difficult times. Without any further ado, let’s dive into the topic.

Customer Communication

With social distancing and many other measures to keep coronavirus at bay, customers fear to involve an unknown individual to let inside their gate. On the other hand, your technicians are under major risk. To make communication effective and efficient, use SMS, video calls and other digital methods to respond to your customers. Many companies started a self-service counter; experts will guide customers to fix problems on themselves. This technique does the job, your customers are satisfied and your company is successfully operating.

On-demand Safety Checks and Paperless Documentation

Even though your remote worker can get the job done, some tasks may need experts who are from long distance to review and fix the service. Organizations are now using system-generated safety measures like temperature checks, BP level, sanitizing, wearing PTE, masks, glove, goggles and many other safety devices.

Documentations and payments are made digital as the exchange of papers can transfer the harmful virus. Implement this software to equip your business with what it needs.

The Usage of Disruptive Technologies

AI, AR, IoT and IIoT are in actions in many globalized factories and companies. There is a spike in the usage of these technologies in addressing customers, training employees and field technicians, following streamlined workflows, and automating almost all end-to-end processes.

The implementation of these technologies has drastically reduced the exposure to the environment, stay safe and still swiftly building businesses. Businesses that are powered by technologies are enjoying at least a 60% increase in their production.

Wrapping Up!

Facing difficulties make companies grow bigger and better. Empower your business with a world-class field service management software to streamline all end-to-end workflows effectively and efficiently.

Would you like to try the software before you buy it? Call QuikAllot for a free demo, and grab 30 days trial and quote for free!

Comments

Post a Comment

Popular posts from this blog

Top 5 Reasons Why Your Contract Business Needs a Job Tracking Software

Image
The FSM software has become widely-popular among field services. Should I try the software for my business? If this question is ruling your heart and mind, here are the five reasons why you should go for it! Stay Relevant About The Job Your employees can keep the pace of everything happening in the company. The Job Tracking Software will keep your employees informed about, job schedules, labour working hours, contract codes, payments are done, etc. Stay on the trend with the company’s workflow will help you in developing a sustainable environment. Improve Employee Productivity Organizations encourage their employees in improving their productivity at the job. Many companies have invested a lot in building employee’s productivity with valuable assets and effective programs. The simple trick to improve employee productivity is, give all he wants to complete a task. You can not expect an employee to be productive with ancient technologies. Field Service Tracking Software has the
Read more

4 Essential Features A Field Service Management Tool Needs To Have

Image
Field service management is one of the most dominant industries today, with business and civilian customers having multiple needs to be tended to. Automation has struck most industries, leaving digitized means in its wake. The world of field service management wasn't spared! Today we have from an arsenal of cutting-edge field management software to choose from that help automated processes and get work done in the most efficient manner. However, with the market brimming with these FSM tools, how do you know which one to pick? If a field management software has the following attributes, it's the one: 1) Punctual Scheduling And Dispatch: The very first aspect of field service management is getting customer tasks readied for scheduling and deploying field executives. When a complaint is raised, the software should be capable of processing the requirements and sending the necessary information to on-field professionals immediately. Punctuality matters most when it com
Read more

5 Important Benefits Of Field Service Software In Security And CCTV Installation Companies

Image
With an ever-growing opportunity to develop a business, several disruptive technologies have been adopted by security and CCTV companies. Field dispatch software is a powerful tool to manage the operations. Here are the five important benefits of the software. Ensures Timely Maintenance Security and CCTV services are of major importance as any downtime in the equipment can cause serious threats and criminal offences. Reaching out to the client’s place as soon as the service is requested becomes essential. The FSM tool is smart enough to find the best technicians around the requested service area and schedules the top-skilled technicians to address the matter instantly. All-important data and reports can be accessed through the mobile app which enhances visibility and results in increased first-time fix rates. Effective Transparency and Reporting From scheduling and dispatching to invoicing the need for paper jobs is all gone. Every important information and reports can be d
Read more