How To Leverage Field Service Companies Amid The COVID-19 Outbreak

As the world has shut itself inside four walls to stay safe from the COVID-19, field service companies are on the frontline to meet the essential needs of their customers.

Doctors, medical representatives, field service companies left their home behind, became superheroes in combating the virus.


If you have a field service company and devastated by the global shutdown, here are the simple yet powerful measures to follow in streamlining your workflows, satisfying your employees and customers and keep progressing amid the difficult times. Without any further ado, let’s dive into the topic.

Customer Communication

With social distancing and many other measures to keep coronavirus at bay, customers fear to involve an unknown individual to let inside their gate. On the other hand, your technicians are under major risk. To make communication effective and efficient, use SMS, video calls and other digital methods to respond to your customers. Many companies started a self-service counter; experts will guide customers to fix problems on themselves. This technique does the job, your customers are satisfied and your company is successfully operating.

On-demand Safety Checks and Paperless Documentation

Even though your remote worker can get the job done, some tasks may need experts who are from long distance to review and fix the service. Organizations are now using system-generated safety measures like temperature checks, BP level, sanitizing, wearing PTE, masks, glove, goggles and many other safety devices.

Documentations and payments are made digital as the exchange of papers can transfer the harmful virus. Implement this software to equip your business with what it needs.

The Usage of Disruptive Technologies

AI, AR, IoT and IIoT are in actions in many globalized factories and companies. There is a spike in the usage of these technologies in addressing customers, training employees and field technicians, following streamlined workflows, and automating almost all end-to-end processes.

The implementation of these technologies has drastically reduced the exposure to the environment, stay safe and still swiftly building businesses. Businesses that are powered by technologies are enjoying at least a 60% increase in their production.

Wrapping Up!

Facing difficulties make companies grow bigger and better. Empower your business with a world-class field service management software to streamline all end-to-end workflows effectively and efficiently.

Would you like to try the software before you buy it? Call QuikAllot for a free demo, and grab 30 days trial and quote for free!

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