How To Leverage Field Service Companies Amid The COVID-19 Outbreak
As the world has shut itself inside four walls to stay safe from the COVID-19, field service companies are on the frontline to meet the essential needs of their customers. Doctors, medical representatives, field service companies left their home behind, became superheroes in combating the virus. If you have a field service company and devastated by the global shutdown, here are the simple yet powerful measures to follow in streamlining your workflows, satisfying your employees and customers and keep progressing amid the difficult times. Without any further ado, let’s dive into the topic. Customer Communication With social distancing and many other measures to keep coronavirus at bay, customers fear to involve an unknown individual to let inside their gate. On the other hand, your technicians are under major risk. To make communication effective and efficient, use SMS, video calls and other digital methods to respond to your customers. Many companies started a self-service count