How Modern Technology Will Enhance The World Of FSM

To many people, field service management is all about repairing leaky sinks and fixing shattered windows. While accurate on a few pages, there is still much more to this domain that people don't see. The world of FSM is all set to rise to heights never scaled before, with the advent of technology seen today. From IoT-embedded services to Augmented Reality in day-to-day processes, we are all gearing up for massive innovations that are coming our way.

From the outside, it is clear how these new technologies are affecting industries. IoT is powering many daily-use devices like washing machines and fridges, AR and VR are being used in the science, healthcare, agro and educational sector and almost all services we have today have found their way to fit inside the compact supercomputer we call a "smartphone"! Doing so, technological developments have in one way or the other, simplified life by making complicated processes automated eased out or have vastly augmented our understanding of them.

Here are 3 such technological movements that will help the field service management sector attain further ascension:

1) Cloud-integration: Data is one of the most precious things from both customer and owner perspective. With data being generated by the day in billions, we are running out of record notes to write things down in! Cloud technologies help store data efficiently, in a manner more neat and organized than any manual means would allow for. The field service management domain sees tons of data generated regularly, this can be in the form of customer data, job location, problem details and resource information, to name some. When FSM software has cloud technologies backing them, data storage and retrieval becomes incredibly easy. Which in turn allows for faster delivery of service and a more efficient overall conduction by the venture.

2) Mobile-Friendly Technologies: A few decades ago, no one would have dreamt of the interconnectedness that FaceBook, WhatsApp and other such platforms offer. The development of the smartphone has in itself sped up our technological growth multifold! School kids can be seen roaming around with a smartphone, old aged individuals find great entertainment with it and for the middle-aged; it is just a heavenly device capable of providing everything from the news to the best of games.

Books, movies, songs, name them and you will find an app that provides it! Since the markets started embracing the smartphone introduction, companies worldwide have started to move their services to become more mobile-friendly. Today, if a business's website isn't mobile-friendly, it sees a massive drop in conversion! This is primarily because the portability and ease-of-use a mobile offers, along with the extensiveness, makes it the first choice for people. You can send e-mails, watch the news and do almost everything a computer would let you!

The field service management sector is one of the domains greatly benefited by this advent. Back in the day, jobs had to be scheduled through phone calls and field executives had no way to navigate efficiently. Today with the help of smartphone and FSM software like QuikAllot, job deployment has become a task that takes no longer than a few seconds! Field workers can make use of GPS facilities to map the job location and get to work immediately, and at the same time, office-side executives get to multitask with ease.

3) Automation: Most people know how to make coffee, and yet they use coffee machines. Similarly, we all can write letters and mail them through the post office, yet we send e-mails! Why? Doing so saves a great amount of time and eases the process immensely. Automation is nothing more than letting a machine or a system do a job for you. This job can be as complicated as driving a car, or something as simple as scheduling a call by voice.

The domain of FSM can make the most out of this because, to sum up things - automation saves time, and time saved gives field service management ventures bigger windows to work with! For a job that takes one hour, if you could do in half, you'd be able to do two jobs - the same concept works with FSM too. When processes of job allocation, resource management, billing etc are automated, multiple customer requests can be attended.

 The stellar field service management software QuikAllot aims at providing ventures with most, if not all of such benefits. With modules equipped to automate a majority of tasks, and provide stellar levels of user, client and owner convenience, this FSM tool is exactly what your venture needs to step ahead of the competition! Reach out to our experts today and book yourself a FREE demo!